Delete your Syllabi account

The fastest way: delete it in the app

To delete your account yourself:

1. Open the Syllabi app and sign in as the account holder (parent / guardian).
2. Go to Profile.
3. Tap Delete account and confirm.

This deletes the account and all of its associated data.

Please note: deleting your account does not cancel your subscription. If you can see Thinking of leaving? in the app, you can start there and we will sort it out with you. Otherwise, message us on WhatsApp at +44 7361 594536 and we will help.

What gets deleted

When you delete the account, we remove:

• the parent / guardian profile (name, email, phone);
• student profile details (name, year group, and any date of birth, target grades and exam boards);
• chat messages with tutors and Student Success Managers;
• assessment submissions, including any uploaded images;
• push-notification device tokens.

Your subscription is not cancelled by deleting your account. To stop billing, start in the app if you can see Thinking of leaving?, or message us on WhatsApp at +44 7361 594536.

What we may keep (legally retained records)

For legal and accounting reasons, we may retain a limited set of records even after your account is deleted — for example, invoices and payment records that we are required by law to keep for a set period. These are kept only as long as the law requires and are not used to contact you about the service. Card details are never stored by us; they are held by our payment processor, Stripe.

Can't access the app? Request deletion by email

If you can't sign in or otherwise can't use the in-app option, email us at admin@syllabi.co.uk from the account holder's email address and ask us to delete the account. We may need to verify your identity before we proceed, and we will action your request within one month.

Need more detail?

For more on how we handle and retain personal data, see our Privacy Policy and Terms of Service.